Operational handbook for ATM in DOP Finacle

Operational Hand Book for DOP ATM

Contents   

1 Introduction :- India Post Project

1.1 Financial Services System Integrator (FSSI)
1.2 Status report on implementation of CBS
1.3 Installation of ATMs

2 ATM PROCESS OVERVIEW (INTERIM)

2.1 GENERAL
2.2 ISSUE OF CARDS
2.3 Other Options
2.4 Process to be exclusively followed at Bangalore CPC
2.5 Card Stuffing and despatch from Bangalore ATM Unit

3 Roles and Responsibilities of Department of Post
3.1 Monitoring
3.2 ATM Site Issue
3.3 ATM Not Working

3.4 Cash Management
3.4.1 Cash Audit
3.4.2 More Cash

3.5 Customer Complaints
3.6 Load Cash
3.7 Audit Cash
3.8 Extra Cash Load
3.9 CMS ( Card Management Solution)
3.9.1 Product Set up
3.9.2 Branch Registration
3.9.3 User Registration
3.10 Personalized Card Order
3.11 Modify Cards
3.12 Download Customer Details in CCDM
3.13 Instant Card Order
3.14 Card Generation
3.15 HSM configuration
3.16 PIN Generation
3.17 Embossing
3.18 Card Dispatch Issue - How perform card dispatch in CMS?
3.19 Card Delivery
3.20 Receipt
3.21 Instant Card Issuance
3.22 Card Activation
3.23 Call centre
3.24 Reports
3.25 Re-Generation of reports
3.26 ATM Addition
3.27 CAM (Card Access Management)
3.27.1 Transaction Monitoring
3.27.2 Health check of ATMs
3.28 General

4 Roles and Responsibilities of AGS:

4.1 Scope of work of AGS (Managed Service Provider)
4.2 Monitoring of ATMs
4.3 Transaction Monitoring in ATMs
4.4 Cash Management
4.5 Load fit
4.5.1 LOAD FIT
4.5.2 Load Key
4.6 CAM
4.7 RECONCILATION
4.8 General

5 Roles and Responsibilities of Infosys:-

6 Roles and Responsibilities of NCR:-

6.1 Installation
6.2 General

7 Roles and Responsibilities of YCS:-

7.1 Transaction Monitoring
7.2 CMS
7.3 CAM (Card Access Management)

8 General Information -

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