Erroneous credit of MIS/TD/SCSS interest into MIS/TD/SCSS account itself in Finacle
At the time of Interest payment of MIS/TD/SCSS, If we fill in Cr. side MIS/TD/SCSS wrongly, it will add into Principle amount of Account. Hence principle amount goes increase. See the below screen shoot of its example.
A user is wrongly filled the TD account in Cr. side and the result interest amount Rs.1928 is added into principle amount. He closed the amount but still Rs. 1928 is showing in this account
Solution :- Please inform your CPC with following details.
A/c ID (MIS/TD/SCSS)-
Office Account (MIS/TD/SCSS) -
CPC raise the request to CEPT for making a standing instruction to reversal for this transaction.