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Revision of Inspection Questionnaire for MGNREGS at Branch Post office and Sub Post Office

Solution for the account verification error- "The same user cannot verify the record" in DOP Finacle

When we try to verify the account opening sometimes we will face the error-"The same user cannot verify the record" in DOP Finacle
  • The error screen shot for the above will be as shown in the below figure.

In the above screen shot the error is clearly showing as mentioned in the above statement.

Root cause of the Above Problem:- 

The above problem arises if the user has done mistake as per the below mentioned cases.

Case 1 :- 

If the account is opened in the supervisor login then the above error occurs this can be inquired using the menu HAFI. for operating procedure of HAFI users may CLICK HERE

Case 2 :- 

  • If the account is opened in the counter PA but if the first funding is done in supervisor then the system will throw the same above mentioned error.
  • This problem usually arises when the account is opened in the operator and the supervisor before verification of account might be invoked HTV menu.Hence the transaction will be posted and verified by the supervisor before verification of account.
  • For example in our account(3321191297) also funding done by the supervisor which can inquired using the tran id in HACLI.
  • Invoke the menu HACLI then enter the account number,remove start date and click on Go as shown in the below screen shot

  • Then click on Go then the system will show the below screen shot as shown in the below figure

  • In the next step click on the General ledger date as shown

  • After clicking on the date then the system will open new window as shown in the below figure

From the above screen shot it is clear transaction entered,posted and verified by the supervisor hence the system will show above error while account verification.

Solution for the Above Problem:- 

In order to solve the above problem follow the below steps as mentioned in the below procedure.

In the counter PA login invoke the menu modification before verification for the respective scheme, enter the account number and then just submit the transaction in the counter PA level.
For SB scheme use the menu CASBAOM.
For RD scheme use the menu CRDOAACM.
For NSC/KVP use the menu CSCOAACM.
For MIS/TD use the menu CMISAOPM.
For SCSS use the menu CSCAOPM.
2. In the next step use the supervisor login and then verify the account using the verification menu.

Note:- 

  • Don't try to open accounts in the supervisor login as the supervisor role will not be linked to teller it may lead to difference in cash position.
  • Also don't do any transactions in the supervisor login as the supervisor role will not be linked to teller it may lead to difference in cash position.
  • Also if the transactions are done in the supervisor login sometimes there will be difference between LOT total and consolidation total amount.
  • Also sometimes the transactions which are done in the supervisor login will not appear in LOT when we try to generate using MIS URL.
  • Hen always for best practice use only counter PA login to perform the account openings and transactions in DOP Finacle.

SB Order 09/2016 : Discontinuation of Public Provident Fund (PPF) Agency Scheme, Commission under Pay Roll Saving Schemes (PRSS) and Sanchiyaka scheme with effect from 01.10.2016

Discontinuation of Public Provident Fund (PPF) Agency Scheme, Commission under Pay Roll Saving Schemes (PRSS) and Sanchiyaka scheme with effect from 01.10.2016


Procedure to find the total number of transactions done for a particular period in DOP Finacle

Generally in DOP there are 2 servers maintained in DOP Finacle. They are mentioned below
  1. Production Server.
  2. Reports Server(MIS Server)
Most of them will get the doubt why do we need 2 servers in order to know the details just go through the below mentioned lines.

What is Production Server ?

  • Production server is nothing but LIVE server in which we daily login and do the transactions regularly.
  • In this server only reports data will be stored only for current date (BOD date in Finacle terminology which can be inquired using the menu HSSI).
  • In order to overcome the load on the LIVE server in DOP Finacle for old reports (previous day's report ) there is another server maintained.
  • URL for this server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
  • This can be logged in by all the users i..e, CPA,SU,SA roles etc., in DOP Finacle

What is Reports Server (MIS Server) ?

  • Reports Server is nothing but MIS server in which we can take the reports for previous dates i.e., back dated reports in DOP Finacle.
  • The URL for MIS server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp which is known as MIS URL in DOP Finacle.
  • MIS URL can be logged in by SU,SA,SBCO officials,Auditors etc., but CPA (counter PA) can't login to this URL.
  • All the month reports,live account reports,statistic reports etc., can be generated in MIS URL.

Procedure to generate Total numbers of transactions for a particular period in DOP Finacle :- 

  • As mentioned above for generation of reports for previous day or monthly reports we generally use MIS URL.
  • Login with SU/SA role in MIS URL then the system.
  • In the next step for generation of any report we generally invoke the menu HFINRPT then the system 
Menu : HFINRPT
  • Then select the page 2 you can find the report name common_no of transactions report from the list of reports available in page 2 as shown in the below figure

  • From the above screen shot select the report number 21 Common_No of Transactions then the system will show below screen

  • In this screen enter the following details
Enter the field From date ________________
Enter the field To date __________________
Select the field Scheme Code ____________
Enter the field SOL ID __________________ as shown in the below figure


Then finally click on submit and view the report in HPR.


From the above screen it is clear that system is showing the total number of transactions done from 01/08/2016 to 31/08/2016 for MIS scheme for the SOL ID 50000300.

Important Points to Remember :- 

  • Always generate the report scheme wise for the above said report we can't generate for all the schemes at once hence go for scheme wise report.
  • In MIS URL generally report generation will take sometime depending on the server load hence be patient and try to view the report after 15 to 30 mins after report generation.
  • Also try to generate the report SOL wise for quick response from the server hence don't try for SET ID in MIS URL.

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Solution for SB scheme transfer error- "Scheme Mismatch - Account can't be transferred" in DOP Finacle

  • In DOP for Savings Account we are having basically 3 types of accounts they are mentioned below for your reference.
SBGEN---- SB general in which we have again with cheque book and without cheque book facility in DOP Finacle.
SBSAN---- SB Sanchaika in which we have again with cheque book and without cheque book facility in DOP Finacle.
SBPEN--- SB Pension accounts in which we have again with cheque book and withoput cheque book facility in DOP Finacle.
  • Sometimes we might opened the Pension account (SBPEN) as General account (SBGEN) in this case most of them will proceed for scheme transfer procedure.
  • In General we use the menu HACXFRSC to do scheme transfer for an account.
  • When we try to transfer the scheme for an SB account from SBGEN to SBPEN then the system will throw the error "Scheme Mismatch - Account can't be transferred" in DOP Finacle.
  • The error screen shot will be as shown in the below figure

From the above screen shot it is clear system is showing the above said error when we are trying to do scheme transfer for SB account from SBGEN to SBPEN.

Root cause of the Problem :- 

In SB we can't do scheme transfer from one product group to another product group i.e., we can't do scheme transfer from General to Pension account or Sanchaika to General etc.,
In our example also we are trying to transfer from General Product to Pension Product which is not possible in DOP hence the system is showing the above error.
The following scheme transfer are not allowed
SBGEN--> SBPEN
SBPEN--->SBGEN
SBSAN--->SBPEN
SBPEN---->SBSAN
SBGEN---->SBSAN
SBSAN----->SBGEN

Solution for the above Problem :- 

  • If any user opened the SB account with wrong product as we have quoted in our example we have opened pension account as general account.
  • In this case scheme transfer is not allowed as discussed above hence only solution to go for opening of new account with pension scheme i.e., SBPE
The valid transfer scenarios are as follows:
Product group SBSGP : SBGEN <--->SBCHQ.
Product group SANPG : SBSAN<--->SBSWC.
Product group SPNGP : SBPEN<--->SBPWC.

Solution for the error using the menu HACSP-"E5389-The future value dating is not enabled" in DOP Finacle

  • We generally use the menu HACS or HACSP to know the number of account opened/closed for a particular period.
  • We can also generate the teller balances report and vault balance report by selecting the corresponding General Ledger Subhead Code from list of codes available in the menu HACS/HACSP.
  • Recently future date transactions are disabled in Production server i.e., in Finacle live server hence we are trying to generate the above said reports users are facing the error - "E5389-The future value dating is not enabled" in DOP Finacle.
  • The error screen shot will be as shown in the below figure


From the above screen shot it is clear that the system is showing the above said error.

Solution for the above Problem :- 

  • In order to solve the above problem enter all the required fields along with those fieldsselect the field Include Future Balance as "No"as shown in the below procedure
  • then the system will not show any error it will generate the report as desired by the user.
  • For example I am generating list of accounts opened for a particular period as shown in the below procedure.
Enter the following fields in the menu HACSP
Enter the field SOLID _____________
Enter the field Scheme code ____________ (or)
Enter the field general ledger subhead code ___________
Enter the field Open Date (low) ____________
Enter the field Open Date (High) _________________
  • Select the field Include Future Balance As "NO" (this is new modification done in the software hence select as NO) as shown in the figure

  • Then finally click on Submit then the system will generate the desired report as shown in the below figure.

Name transfer of certificates both NSC & KVP in DOP Finacle

Person to person transfer of certificates in DOP Finacle

  • In DOP we can transfer the certificates (NSC and KVP) from one person to another person.
  • As per the SB oder 05/2014 point numbers (xi) and (xii) we can transfer the certificates both KVP and NSC from one person to another person in DOP Finacle.
  • Certificates can be transferred only once from date of issue to date of maturity.
  • At the time of transfer of certificates from one person to another, old certificates will not be discharged, Name of the holder shall be rounded and name of the new holder shall be written on the old certificate and purhcase application(in case of non CBS post offices) under dated signatures of the authorized postmaster with his designation stamp and date stamp of post office.
  • Generally in DOP we will transfer the certificates from one person to another person when invester is offering the certificates as gift or in case of deceased depositor(investor) and the nominee willing to continue the certificates.
The procedure for transferring the certificates from one person to another person is mentioned below

In DOP Finacle CIF is to be created for the new customers.(Use menu CCRC)

  1. Before creating a new CIF, a de-dupe check has to be made for checking about the existence of the customer.(use the menu CDEDUP)
  2. New CIF is to be created to the new customer whose name is going to be added or in whose name certifcates are going to be transferred.
  3. New CIF is to be attached with the existing accounts created against certificates.This is required to be done for each certificate.( use the menu HCCA i.e., merging the CIF).
  4. On the physical certificate, name of the old certicate has to be rounded and name of the new customer to be added uner dated signature of Supervisor.
  5. In case of Single to Joint, name of the new customer is to be added on the existing certifcates.

Procedure to attach the CIF for the existing accounts against certificates

  1. In order to attach the CIF for the existing accounts use the menu HCCA
  2. HCCA stands for Change CIF Id ofA/c ( Merging the CIF id)
  3. Invoke the menu HCCA then the system will display the below screen
Then select the function as "Modify" as shown in the figure and enter the account number as shown in the figure
  1. Then click on GO then the system will display the below mentioned screen and do the changes as mentioned below
  2. In new CIF ID column system will show old CIF id remove it and enter new CIF ID
  3. Select Modify A/c Name as "YES"
  4. Select Reason code from the searcher as T(T-Transfer of certificates) as shown
Then click on Submit and verify in the supervisor using the same menu HCCA.

SB Order : 08/2016 - Clarification on treating the investment by guardian on behalf of minor and his own investment in Post Office Monthly Income Scheme - Regarding

Clarification on treating the investment by guardian on behalf of minor and his own investment in Post Office Monthly Income Scheme - Regarding

STANDARD OPERATING PROCEDURE FOR INTERNET/MOBILE/SMS BANKING

Standard Operating Procedure for Internet/Mobile/SMS Banking

1. Any Post Office Savings Account customer may apply for Internet/Mobile/SMS Banking facility. Savings Account must be standing at any CBS Post Office but not in Extra Departmental Branch Post Office in account with CBS Post Office.

2.Account Holder has to apply for Internet and/or Mobile and/or SMS Banking by filling ATM/eBanking/Mobile Banking Form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in Annexure-II of Account Opening Form(AOF) alongwith ATM/e-Banking/Mobile Banking Request Form.

3. This form has to be submitted only in the CBS Post Office where account was opened or where account is currently being operated after transfer. If a depositor of any account standing at any CBS post office wants to apply for E/M/SMS Banking at any other CBS Office, he/she has to first get his/her account transferred to the same CBS Post Office by following the already laid down procedure. In such cases CPA/SU should check the current SOL ID of the account which was transferred either in HACCDET or HACLI menu to confirm the same before enabling Internet/Mobile/SMS Banking.
4.Once Form alongwith required documents is submitted, Counter PA will go to IES menu of Finacle to verify signature of the applicant. If account is a Joint Account ‘B’ type, both the account holders have to sign the form and Joint Account ’A’ type of account holders cannot apply for these facilities.

5.Once customer’s signatures and other documents are verified, Counter PA has to see that all the required fields in the request form have been properly filled. Counter PA will go to CMRC menu and click on modify option. In CIF Modification menu, Counter PA has to click on Enable Internet banking and/or Enable Mobile Banking and/or enable SMS banking based on the options ticked by the applicant in request form. E Mail ID and Mobile Phone number are to be mandatorily filled by the Counter PA. See below screen shot:-

6.Supervisor has to verify the CIF modification in CMRC. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:-
Date of apply- Date of delivery of PIN--Savings Account No.- Customer name-Mobile Number-E Mail ID- Signature of depositor- Initials of Supervisor. Depositor should be told to attend same CBS Post Office after 10 working days to get Internet Banking PIN. In case only Mobile banking facilities are applied, customer should be told to wait for 24 working hours and thereafter M PIN can be generated by the customer through the registered mobile number by downloading Mobile App. CIF ID will be the Login ID, both for Interest and Mobile Banking. In case of SMS banking, within 48 hours of applying, customer will get 4 digit PIN through SMS.

7. CPC Bangalore will print Internet banking PIN numbers and sent PINs to the respective CBS Post Office by service Insured Post. CPC Bangalore should keep sufficient stationary for PIN printing and dispatch. When any customer attend post office for getting PIN, Supervisor will enter date of delivery in the register and get deliver PIN mailer under signature in the register against the entry made on the day of accepting request form. Supervisor will initial against each entry. Customer should be told that CIF ID will be the Login ID and Login Password as well as Transaction Password should be changed after first login and should not be shared with anyone.

8.Facilities which can be availed by these account holders in Internet Banking, Mobile Banking and SMS Banking are attached. SMS Short Codes to be used by SMS Banking Account holders are also attached.

9.Every CBS Post Office has to paste this list of facilities and List Of Short Codes on the Public Notice Board.

10.LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN". When click on searcher, it shows following channels:-
BRN-Branch Transactions
BWY- E-Banking -M-Banking Chanel ID
SWT-ATM Channel ID
In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

11.Only Bangalore GPO will generate SB,RD,TD and PPF Consolidation by selecting BWY as channel ID and putting ALL as Set ID in the MIS server for the previous working day and account for total amount shown under different heads in the cash book showing amount as (Through E&M Banking). One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO and transferred to SBCO alongwith printed copy of consolidation.

12.For any complaint regarding Internet/Mobile/SMS banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to postatm@indiapost.gov.in. If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID. CPC Bangalore will handle such complaints till further orders.

LOTs And Consolidation Of SB,RD,TD And PPF Have Been Changed in DoP Finacle

LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN".
When click on searcher, it shows following channels:-
BRN-Branch Transactions
BWY- E-Banking -M-Banking Chanel ID
SWT-ATM Channel ID
In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

Erroneous credit of MIS/TD/SCSS interest into MIS/TD/SCSS account itself in Finacle

At the time of Interest payment of MIS/TD/SCSS, If we fill in Cr. side MIS/TD/SCSS wrongly, it will add into Principle amount of Account. Hence principle amount goes increase. See the below screen shoot of its example.
A user is wrongly filled the TD account in Cr. side and the result interest amount Rs.1928 is added into principle amount. He closed the amount but still Rs. 1928 is showing in this account
Solution :- Please inform your CPC with following details.
A/c ID (MIS/TD/SCSS)-
Amount -
Office Account (MIS/TD/SCSS) -
Date -
CPC raise the request to CEPT for making a standing instruction to reversal for this transaction.

How to handle Outward Clearing of Cheque?

How to handle Outward Clearing of Cheque : Download PDF


Correction in system (Finacle) generated reports

From: Spoc CPC (CBS) ODISHA <spocodisha@gmail.com>
Sent: 09 September 2016 19:08
Subject: ​Correction in system (Finacle) generated reports ​​

Office of The Chief Postmaster General, Odisha Circle
Bhubaneswar
No. CBSCPC/1-27/Crisis/2016

Dear Sir/Madam, 
I am directed to intimate/request the following.​ ​​
Correction in system (Finacle) generated reports
It has been brought to the notice of CBS CPC, Odisha that some SOLs are making various types of corrections in the system (Finacle) generated reports without attaching copy of error book entry and copy of authority letter from next higher authority (Please refer SB Order No. 14/2015 & 5/2016 along with their Addendums).

​The ​brief of the same are as under.
  1. Paying more amount (in MIS / SCSS/TD interest & closure amount of different schemes) than system (Finacle) generated figure.
  2. Making correction in the system (Finacle) generated reports like Consolidation report, LOT, Agent commission etc.
  3. Adding figures manually in system (Finacle) generated reports like Consolidation report, LOT, Agent commission etc.
Therefore, it is requested to kindly advice / instructs the SOLs under your jurisdiction to adhere to the following.
  1. Not to pay more amounts (in MIS / SCSS/TD interest & closure amount of different schemes) than system (Finacle) generated figure unless it is authorized by higher authority (at least from Divisional Head).
  2. Not to make correction in the system (Finacle) generated reports like Consolidation report, LOT, Agent commission etc. If so required, the correction should accompany copy of error book entry and copy of authority letter from higher authority.
  3. Not to add figures manually in system (Finacle) generated reports like Consolidation report, LOT, Agent commission etc. If so required, the correction should accompany copy of error book entry and copy of authority letter from higher authority.​

Thanks & Regards.


CBS CPC, Odisha
for Chief PMG, Odisha
0674-2575449,2570268

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