Encash of certificates on Maturity / Premature Closure in DOP Finacle

Encashment of Certificates in CBS Post Offices

CBS Post office Certificates can be discharged in any one of the CBS Offices by following below method with send verification of genuineness. The Certificates of Non Migrated Office could not be discharged in CBS Migrated Offices.

• The Counter PA should first go to HACLI and see that certificates are genuine and stand in Finacle.
• He/Shee will verify signatures of the holder(s) on the certificates with that available in Finacle.
• Once, it is confirmed from the signatures that holder is genuine, holder should be asked to fill NC-32 and give fresh ID as well as Address Proof and Mobile Number 
• After Proper verification of KYC documents, Certificates first be transferred IN by using HACXFSOL.
• Customer's new address and mobile number should be entered through account modification menu and it shoud be verified by Supervisor
• Then the payment should be made by crossed ceque or credit to savings account.

Payment Should not be made by cash in any case.

• If holder wants re-investment, closing proceeds should be transferred to re-investment office account(0387) and credit re-invested amount into newly opend account/certificate. 
• Remaining amount can either be credited to savings account or paid back by cheque.
• If certificates belon to period of pre-migration, an intimation of discharge should be sent to the office of issue by service registered post which will make discharge entry in the purchase Application
• NC-32 and KYC documents should be sent to CPC of the office where payment is being made.
• CPC will scan the document and attach the same with CIF